We run an appointment system; however, urgent medical problems will be assessed and dealt with promptly.

Appointments are normally made at 15 minute intervals. If you feel you require a longer consultation for multiple or complex issues, please discuss this with the Receptionist when making the appointment.

The following would require a long consultation:

• Pap smear
• Annual general check-ups
• Medical and insurance forms
• Removal of lumps
• Procedures
• Family/emotional issues
• Mental Health Care Plans

If you require more than your allotted time, the doctor may require you to return for another visit to complete your requests. If you are unsure, feel free to discuss it with the receptionists and they will be able to guide you.

New patients are asked to arrive 10 minutes prior to their appointment to allow for registration of details.

Translation service

Translation services are available free of charge if required. Please speak to your doctor or reception staff to arrange for this service.

Waiting times

We endeavour to keep waiting times to a minimum, but unfortunately it is sometimes difficult to gauge the needs of patients, and to allow for emergencies, who require immediate attention.

Cancellations

Please advise Reception staff if an appointment is no longer required as appointments are often highly sought after.

Telephoning the Doctor

Doctors are not available to take phone calls during consulting hours, unless urgent. Receptionists are happy to take messages and the doctor will then respond appropriately either at the end of the session or the end of the day.